Regulatory & Complaints Information

If you would like to talk to us about how we could improve our service to you, or if you are unhappy with the service you are receiving, please let us know by contacting Wendy Amos. We will consider carefully any complaint you may make about our probate services as soon as we receive it and will do all we can to resolve the issue. We will acknowledge your complaint within five business days of its receipt and endeavour to deal with it within eight weeks. Any complaint should be submitted to us by letter.

If we do not deal with your complaint within this time, or if you are unhappy with our response, you may of course take up the matter with our professional body the Institute of Chartered Accountants in England and Wales and the Legal Ombudsman. Complaints to the Legal Ombudsman should be made within six years of the act or omission or within three years of you becoming aware of the issue, and in either case, within six months of our written response to your complaint to us. The contact details for the Legal Ombudsman are:

Telephone: 0300 555 0333


Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

Our regulatory body, the ICAEW has a section on how to raise a complaint:…

Should we not be able to resolve a complaint using the above, then you can use an Alternative Disputes Resolution (ADR) provider. We do not endorse any particular provider, but one we are aware of are:

ADR Group:


Regulatory Information

The Surrey Probate Practice is Licensed by the Institute of Chartered Accountants in England and Wales to carry out the reserved legal activity of non-contentious probate in England and Wales.

Compensation Arrangements

We are licensed for the reserved legal activity of non-contentious probate and in the unlikely event that we cannot meet our liabilities to you, you may be able to seek a grant from ICAEW’s Probate Compensation Scheme. Generally, applications for a grant must be made to ICAEW within 12 months of the time you become aware, or reasonably ought to have been aware, of the loss. Further information about the scheme and the circumstances in which grants may be made is available on ICAEW’s website:

Professional Indemnity Insurance

Our Professional Indemnity Insurance individual limit is capped at £3,000,000.

Our liability to you in contract or tort (including negligence) or under any statute or otherwise, for any loss or damage caused to you by us in any way in connection with our engagement letter or any services provided by us pursuant to this engagement letter, including if caused by our negligence, will not exceed in aggregate the sum of £3,000,000. This limitation on our liability will not apply beyond the extent permitted by law.